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At Hemp Tribe, we respect your privacy and are committed to handling your personal data responsibly.

This Privacy Policy explains what personal information we collect, why we collect it, how we use it, when we share it and the choices available to you when you visit or purchase from https://hemptribe.in.

4.1 Scope
This Privacy Policy applies to personal information collected through:

  • the Hemp Tribe website;
  • purchases and orders;
  • customer support interactions;
  • account registration;
  • contact forms;
  • newsletter or marketing subscriptions;
  • promotional campaigns and surveys; and
  • other interactions with Hemp Tribe through our website or customer service channels.


4.2 Information We May Collect
Depending on how you interact with us, we may collect information such as:

  • name;
  • mobile number;
  • email address;
  • billing and shipping address;
  • PIN code;
  • order and transaction details;
  • products purchased;
  • customer support communications;
  • information voluntarily provided through forms or surveys;
  • account information, where applicable;
  • device, browser and website usage information;
  • IP address and approximate location information;
  • cookies and similar technologies; and
  • marketing preferences.

We do not ask customers to provide health information unless it is reasonably necessary for a particular service or interaction. Please avoid sending sensitive health information to us through ordinary email or support channels unless it is specifically requested and necessary.

4.3 How We Collect Information
We may collect information:

  • directly from you when you place an order or contact us;
  • automatically when you browse our website;
  • through cookies, analytics and similar technologies;
  • through service providers that help us operate our website, payments, logistics or customer support; and
  • through promotional or marketing interactions in which you voluntarily participate.


4.4 How We Use Your Information
We may use your personal information to:

  • process and deliver your orders;
  • process payments;
  • provide customer support;
  • communicate with you about your orders;
  • send service-related notifications;
  • provide information requested by you;
  • improve our website, products and customer experience;
  • understand website usage and customer preferences;
  • prevent fraud, misuse and security incidents;
  • conduct internal analysis and business operations;
  • send promotional communications where permitted and where you have provided the required consent or preference; and
  • comply with legal and regulatory obligations.

4.5 Payments
Payments may be processed by third-party payment service providers.

Hemp Tribe does not intend to store complete card or banking credentials on its own systems when payment processing is handled by a third-party payment provider.

Payment information is processed according to the applicable terms and privacy policies of the relevant payment provider.

4.6 Sharing of Information
We may share relevant personal information with trusted service providers who help us operate our business, including providers involved in:

  • website hosting and technology;
  • payment processing;
  • order fulfilment and logistics;
  • customer communication;
  • analytics;
  • marketing and advertising;
  • fraud prevention;
  • IT and security; and
  • legal, accounting or professional services.

We may also disclose information where reasonably necessary to:

  • comply with applicable law or legal process;
  • respond to lawful requests from government or regulatory authorities;
  • protect our rights, property or customers;
  • detect and prevent fraud, abuse or security threats; or
  • protect the safety of individuals.

We do not sell personal information to third parties for their own independent sale of products or services.

4.7 Cookies & Similar Technologies
Hemp Tribe and certain third-party service providers may use cookies, pixels, tags and similar technologies to:

  • operate the website;
  • remember preferences;
  • understand website traffic;
  • measure advertising effectiveness;
  • improve website performance; and
  • provide relevant marketing communications.

Your browser or device may allow you to control certain cookie settings. Disabling some cookies may affect certain website functionality.

4.8 Marketing Communications
Where applicable and subject to your preferences, Hemp Tribe may send promotional messages by email, SMS, WhatsApp, telephone or other communication channels.

You may request to stop promotional communications at any time.

Please note that even after opting out of promotional communications, we may still send necessary transactional or service-related communications relating to your orders, payments, account or customer support requests.

4.9 Data Security
We take reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no online system or method of transmission can be guaranteed to be completely secure.

4.10 Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, for legitimate business purposes, or as required by applicable law, tax, accounting, dispute-resolution or regulatory requirements.

Different categories of information may be retained for different periods.

4.11 Your Privacy Rights
Subject to applicable law and prescribed procedures, you may have rights relating to your personal data, including the ability to:

  • request access to personal information held by us;
  • request correction or updating of inaccurate information;
  • request deletion or erasure where legally applicable;
  • withdraw consent where processing is based on consent;
  • opt out of promotional communications; and
  • raise a grievance regarding our processing of your personal information.

Certain information may need to be retained where required by law or necessary for legitimate business purposes.

4.12 How to Exercise Your Rights
To raise a privacy-related request, please contact:

Email: admin@hemptribe.in

Please provide sufficient information to help us identify your request and verify your identity where reasonably necessary.

4.13 Children's Privacy
Our website is intended for users who are legally capable of entering into transactions under applicable law.

We do not knowingly seek to collect personal information from children for independent purchases or marketing.

Where applicable law requires parental or guardian involvement, such requirements will apply.

4.14 Third-Party Websites
Our website may contain links to third-party websites, applications or services.

Hemp Tribe is not responsible for the privacy practices of third parties. Please review their privacy policies before providing information to them.

4.15 Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, services or legal requirements.

The updated version will be posted on this page with the revised effective date.

4.16 Contact
For privacy questions, requests or concerns:

Email: admin@hemptribe.in
Address:
#101, Suraksha Towers,
5th Phase, KPHB Colony, Kukatpally,
Hyderabad – 500072, Telangana, India.

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