Introduction

At Hemp Tribe, protecting the privacy and security of your personal information is a priority. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information. It applies to all interactions with Hemp Tribe, including our website, and customer service channels.

What Is Personal Information?

For this Privacy Policy, personal information is any information about an identifiable individual, other than an individual’s business contact information when collected, used, or disclosed to enable the individual to be contacted about their business responsibilities.

What Personal Information Do We Collect?

At Hemp Tribe, we gather various personal data about the people we interact with. This information is collected when you sign up for our newsletter, take part in surveys, or provide details on our website. 

The kind of information we collect includes your contact details (like name, address, phone number, and email), your age, and details related to the products and services we offer or receive from you. 

Usually, we collect your information directly from you. If we need to get personal information about you from someone else, we'll ask for your permission first, unless you've already given it through your actions.

Sometimes, we might use third-party services which could also involve receiving personal information they've collected on our behalf. When this happens, we make sure these third parties are authorized to share this information with us.

Use of Personal Information

Hemp Tribe uses your personal information to:

  • Provide and improve our products and services.
  • Process transactions and fulfill orders.
  • Communicate with you about your account, customer service issues, and Hemp Tribe news.
  • Conduct research and analysis to understand our customers better and tailor our offerings.

When do we Disclose Your Personal Information?

At Hemp Tribe, we might share your personal information with our team, people we work with, and other organizations that help us serve you better, including those that provide services for us.

For instance, we occasionally give your information to our tech and data processing partners to help run our business. This means your data might be handled, stored, and could be accessed by law enforcement or security agencies.

If Hemp Tribe ever goes through a major change like being sold, merging with another company, or changing owners, we might transfer your personal information to the new owners. We'll make sure they agree to treat your information just like we do unless you tell us it's okay to do otherwise.

We might also share your information:

  • When laws or government rules say we have to.
  • To follow legal orders like search warrants or court commands.
  • To report on our business dealings to protect Hemptribe's rights and property.
  • In emergencies to keep someone safe.
  • If you've permitted us to do so.

Your consent is important to us: 

Your permission means a lot to us at Hemp Tribe. We only want to gather, use, or share your details if you're okay with it. How we understand your consent might vary based on how sensitive your information is. Sometimes, we might take your actions or lack of action as a sign you agree. For example, if you sign up for our services, we'll take it that you're fine with us using your information as we described when you signed up or for any other reason we mentioned at that time.

We usually ask for your permission when we first collect your information. But there might be times when we get your consent after we've collected your information but before we use or share it. If we ever want to use your information for something we haven't mentioned before, we'll let you know beforehand.

There are some cases where we might need to use or share your information without asking you first, but only when the law allows or requires it.

Remember, you can change your mind about your consent at any time. Just let our Privacy Officer know in writing. You can find their contact details below. If we don't hear otherwise from you, we'll assume you agree with how we handle your information, as described in our Privacy Policy.

How is Your Personal Information Protected?

At Hemp Tribe, keeping your personal information safe is something we take seriously. We use various security measures to protect your data from being lost, stolen, or accessed without permission. These measures are chosen based on how sensitive your information is.

If you ever notice anything suspicious or think your information has been compromised, please let our Privacy Officer know right away.

Keeping Your Information Updated

We need to have the most current information about you. If anything changes (like your address or phone number), please tell us so we can update our records. There might be times when we can't make the change you want, but we'll explain why and note it in your file.

Seeing Your Information

You have the right to see the personal information we have about you. If you want to check, confirm, or correct your details, get in touch with us using the contact info provided below. Remember, you need to ask us in writing.

Sometimes, we might ask for more details to make sure we're giving access to the right person. If you need help with your request, just ask us.

However, there might be times when we can't show you your information because of legal reasons or because it's been deleted as part of our routine data cleaning. If that's the case, we'll explain why.

Questions or Concerns?

If you have any questions or worries about how we handle your personal information, feel free to reach out to us. You can call, write, or email. We're here to help and will do our best to address your concerns. And if you're still not happy with our response, you might have the right to complain to the Privacy Commissioner where you live.

Contact Information

For questions or concerns regarding our privacy practices, please contact our Privacy Officer at:

  • Email: 
  • Address: [Physical Address]
  • Phone: [Phone Number]
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