Cancellation and Refund
At Hemp Tribe, our primary goal is to ensure a seamless and gratifying shopping experience for all our customers. We take immense pride in the quality of our products, rigorously adhering to the highest standards to ensure each item delivered is in perfect condition. Understanding the nature of online shopping, we also recognize that there might be instances where what you receive isn't exactly what you expected. In such cases, Hemp Tribe is dedicated to rectifying the situation in the most efficient manner possible.
Exchanges for Incorrect or Defective Products
We stand behind the quality of our products, but we also understand that mistakes can happen. If you find that the product you received differs from what you ordered or if it has genuine quality issues, we are here to help. We offer an exchange for the correct or a replacement product under the following conditions:
- The request for an exchange must be made within 48 hours of receiving your order. It's crucial to act swiftly to ensure we can address your concern promptly.
- To qualify for an exchange, the product must be returned with its outer seal unbroken. This is to ensure the integrity of the product being returned.
- The first exchange process will incur no additional costs to you, emphasizing our commitment to your satisfaction.
- In scenarios where a replacement product is not available and your return request is validated within the stipulated 48-hour timeframe, following a meticulous quality check, Hemp Tribe will process a refund. This refund will be credited through the original mode of payment within 10 working days of receiving the returned product, ensuring a smooth and worry-free resolution.
Non-returnable Items
Please note, to maintain hygiene and quality standards, orders once placed and delivered in perfect condition are typically not eligible for returns or cancellations. This policy is in place to ensure the utmost confidence in the purity and safety of the products you purchase from us.
Initiating a Return or Exchange
If you need to initiate a return or exchange or report any damages incurred during shipping, our customer care team is ready to assist you. Please reach out to us within 48 hours of delivery through the provided contact details. Along with your communication, include your order details and a clear image of the incorrect or defective item to help us better understand the issue. Our dedicated team will review your request and respond within 72 hours, offering a tailored solution to your unique situation. Typically, we arrange for a reverse pick-up of the item in question within 3-4 working days, streamlining the process for your convenience.
At Hemp Tribe, every return or exchange request is treated with the utmost importance and considered on a case-by-case basis. This individualized approach allows us to provide resolutions that best fit our customers' needs while maintaining our commitment to quality and customer satisfaction. We understand the trust you place in us when you choose Hemp Tribe, and we strive to honor that trust by ensuring that any issues you face are resolved in a manner that is both fair and respectful of your needs.
Our products are designed to bring you the best of nature's bounty, and our policies are crafted to protect that experience. While we hope your interactions with us are always positive, we are here to support you through any bumps along the way. Thank you for choosing Hemp Tribe, where your satisfaction is our highest priority.
Please Note:
- We evaluate each return or exchange request individually.
- We cannot offer refunds for incorrect or incomplete shipping addresses if there are three failed delivery attempts by our shipping agency, or if the package is refused by the recipient.
Refund Policy:
At Hemp Tribe, we are committed to ensuring your satisfaction with every purchase. In the rare event that a return is approved based on our return policy criteria, we promise a hassle-free refund process. Your refund will be credited directly back to your original method of payment within 10 working days. This policy is designed to offer you peace of mind and confidence in the quality and service we provide. Trust that Hemp Tribe is dedicated to a transparent and straightforward shopping experience, ensuring that any concerns are resolved promptly and efficiently, keeping your convenience and satisfaction at the forefront.
